Find answers to your most frequently asked questions about orders, shipments, purchases, deliveries, on site registration and all the services that the site offers. If you need further assistance, remember that you can always contact our Customer Service at: email@example.com.
At AB AETERNO we stand behind all of our products, and offer a warranty in case of any defect in materials or workmanship. The warranty is valid for two (2) years from the purchase date of the watch on the official AB AETERNO website www.abaeterno.com or from an authorised dealer. This means that if the watch’s materials or assembly were faulty in any way, we promise to repair or replace it.
AB AETERNO is not responsible for any eventual misuse of the watch. The normal wear of the watch, its batteries, glass, case, strap, discoloration, and/or the loss or theft of the item, are not covered by this guarantee. AB AETERNO will not accept requests for assistance or warranty service if your watch shows signs of misuse.
Proof of purchase is required for all assistance requests and warranty service, so it is recommended you keep the receipt. The warranty is void if you do not have a proof of purchase including the purchase date.
Once your order will be shipped you will received an email from our carrier Fedex with the Tracking Number. If you did not receive the Tracking Number, check your “Spam” folder or maybe you have typed an incorrect email address. Check your order status on http://www.fedex.com/it_english/ using your Tracking Number. If you need any help, please contact firstname.lastname@example.org
The coupon codeisa couponthat comesto take advantageof special promotions. The conditions for obtainingitmight be communicatedthrough a specialnewsletterorduring specialevents. Ifyou have one you canenter itin the “Checkout page” at the “Discount Code” field: the discount will beautomaticallycalculated and displayed.
Shopping at www.abaeternowatches.com is an easy and enjoyable experience. When you have found the product(s) of your liking, select “ADD TO CART” to add each article to your cart. This will automatically take the product(s) to your Shopping Cart. If you decide to continue the shopping, your cart will remain at the top right corner listing its contents and the total amount spent so far. If you wish to proceed with the purchase, click on “CHECKOUT”.