Find answers to your most frequently asked questions about orders, shipments, purchases, deliveries, on site registration and all the services that the site offers. If you need further assistance, remember that you can always contact our Customer Service at: email@example.com.
The 2 year warranty covers only movement malfunctions caused by manufacturing faults. The warranty does not covers demages resulted from exposure to water, fire and demages caused by negligence, including impacts that scratch or break the watch case or the wrist band.
Flows on the glass not reported to our customer service within 7 days from the purchase day are not covered by warranty.
For the production of our watches we use 100% materials which is subjected to colors changing during time. Those changes are not covered by warranty because they are the result of the natural aging of the wood.
In case the watch was bought using the AB AETERNO official website, keep the order confirmation email with you, it applies as guarantee.
Once your order will be shipped you will received an email from our carrier Fedex with the Tracking Number. If you did not receive the Tracking Number, check your “Spam” folder or maybe you have typed an incorrect email address. Check your order status on http://www.fedex.com/it_english/ using your Tracking Number. If you need any help, please contact firstname.lastname@example.org
The coupon codeisa couponthat comesto take advantageof special promotions. The conditions for obtainingitmight be communicatedthrough a specialnewsletterorduring specialevents. Ifyou have one you canenter itin the “Checkout page” at the “Discount Code” field: the discount will beautomaticallycalculated and displayed.
Shopping at www.abaeternowatches.com is an easy and enjoyable experience. When you have found the product(s) of your liking, select “ADD TO CART” to add each article to your cart. This will automatically take the product(s) to your Shopping Cart. If you decide to continue the shopping, your cart will remain at the top right corner listing its contents and the total amount spent so far. If you wish to proceed with the purchase, click on “CHECKOUT”.