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FREE RETURN POLICY
If, for whatever reason, you are dissatisfied with your purchase, you can return it to AB AETERNO within 14 (fourteen) days of the purchase date subject to conditions below. In order to exercise the free return/exchange right it is necessary to communicate your intention to return from this agreement by explicit declaration.
HOW TO PROCEED
To return items, please read the following points:
- Fill out the return form that you will receive by one of our worker via email. The form must be filled out in all its fields and printed.
- All returned items must be in new condition, in their original unaltered box and must include all packing material, warranty cards, manuals and accessories. Please wrap the watch in a sealed pack suitable for the shipping and send it to the address written in the return form.
- The shipment costs are all at the expense of AB AETERNO.
- All articles returned without a correct return form or received after 14 days of the purchase date or containing used watches will be refused.
As mandated by European regulation 524/2013/EU, in order to protect consumers who are taking part in an e-commerce purchase process, any complaints may be reported at the ODR Website.
REFUNDS & CREDITS
Refunds on returned items will be issued in the same payment form as tendered at the time of purchase. Once we receive and inspect the product we will credit your account. Please allow 5-7 business days for a credit to appear on your account.
Ship the product in need of repair within a well-secured and protected package, without its original box (we recommend using bubble wrap).
Any watches sent in for a repair in their original box will be returned without the box.
Inside the package please include the original warranty (not a copy) and the completed “Repair Form” which you can download here.
Please Note:
• If we will not receive the “Repair Form” filled out, we will charge € 10.00 for administration fee.
• If the product is sent without the original signed and dated warranty, the repair will be at the expense of the client.
For the address of return and info, please contact us by email at:
care@abaeternowatches.com
We recommend purchasing some sort of tracking method for your parcel.
Alternatively, it is possible to take advantage of our home pick-up service, via courier. You can purchase the service here.
AB AETERNO ITALIA SRL is not responsible for any damages incurred in shipment.
Any repairs conducted at the Assistance Centre will take approximately 20 business days to complete from the time of product receipt at the warehouse.
The watch will be held at the Assistance Centre for a maximum of 2 months, after which time it will be destroyed for abandonment.
If the repair is covered by warranty, the costs are on our charge.
If the repair is not covered by warranty (please see the warranty paper) before go forward, the Assistance Service will advise the client about the quotation.
If the quotation is not accepted, the watch will be returned to the client not repaired and the shipping costs will be charged.
US clients should get in touch with our Repair Center in the US.
Time-Tec Watch Service Center
635 South Hill St., Suite 209
Los Angeles, CA 90014
1-888-448-TIME
watches@time-tec.com